Refund policy

Pillow Return & Refund Policy

Return Window

We want you to be completely satisfied with your purchase. If your pillow isn't the right fit, you may request a return or exchange within 30 days of the original delivery date.

Eligibility for Returns

To qualify for a return or refund, the pillow must:

  • Be returned within 30 days of delivery.

  • Be in clean, hygienic, and like-new condition.

  • Be free from stains, odors, pet hair, smoke, excessive wear, or damage.

  • Include all original packaging, tags, and accessories where reasonably possible.

For hygiene and safety reasons, we reserve the right to decline returns that do not meet these conditions.

Exchanges

If your pillow isn't the right comfort level or feel, we're happy to offer an exchange within the 30-day return period, subject to product availability.

Customers are responsible for return shipping costs unless the exchange is due to a manufacturing defect or an error on our part.

Refunds

Eligible returns will be inspected once received.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Original shipping charges (if applicable) are non-refundable unless the return is the result of our error or a verified manufacturing defect.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact our customer support team within 7 days of delivery.

We may request photographs of the issue to help us resolve your claim quickly. If your claim is approved, we will provide a replacement or full refund at no additional cost to you, including any applicable shipping charges.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Pillows that are stained, soiled, damaged, or unsanitary.

  • Products damaged through misuse, improper care, or normal wear and tear.

  • Clearance, final sale, or discontinued items marked as non-returnable.

  • Gift cards.

Return Shipping

Unless the return is due to a manufacturing defect, shipping damage, or our error, customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we cannot be responsible for items lost or damaged during return transit.

How to Start a Return

To begin a return or exchange, please contact our customer support team with:

  • Your order number.

  • Your name.

  • The reason for your return or exchange.

  • Photos (if the item is damaged or defective).

Our team will provide you with return instructions and the appropriate return address.

Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will apply only to purchases made after the updated policy becomes effective.

If you have any questions regarding this policy, please contact our customer support team. We're always happy to help.